Pool & Spa Suppliers Return Policy
PoolSpaSuppliers.com has a 30 days return policy. In order to receive proper credit on your return, please contact us for a Return Authorization, or RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. Returns may incur a restocking fee of 20% or more, depending on the department. If the package is refused or returned without our issuing of an RA or without the RA # on it, a larger restocking fee will be applied.
Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee, or more. If the items is damaged in transit or DOA an exchange will be made or refund issued.
We’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.